Most companies do not suffer from a bad accountant, lawyer or tax adviser — but from unclear responsibility for delivery

In practice we see that companies rarely fail because of a single wrong decision. More often it is a pile of small ambiguities — who sends the invoice, who follows up on collection, who approves discounts, who calls the customer when a payment is late. When responsibilities overlap, nobody picks up the ball.

In this article we show how a simple RACI matrix can shorten the collection cycle by 30%, and why it is more effective than any new piece of software.